Initial Consultation – Free
This is our chance to meet you and your pets. We’ll come over to your home and go over your client/pet information forms and get to know your pet’s routine. We’d be happy to go on a trial walk at this time if you would like. This is a great time for you to ask us any questions you may have about our services, as well as a chance for us to get acquainted with your pets and their home environment. It is always a free meeting, and we will not book services until with have met both you and your pets.
Payment
Dog Walking: Clients will receive an emailed invoice at the beginning of each month, with payment due in full by the last day of the month. Dog Walking clients may pay by Credit Card or Electronic Check via PayPal. If paying by personal check, the payment must be mailed directly to the Waggy Tails office mailing address. Payment must be received by the last day of the month to ensure uninterrupted service.
Pet Sitting: Payment is due at the time of booking. After receiving and reviewing your request for service, you will be emailed a confirmation invoice. It is important to check this invoice for accuracy of dates and services. Pet Sitting clients may pay by Credit Card or Electronic Check via PayPal. If paying by personal check, the payment must be mailed directly to the Waggy Tails office mailing address. Your service dates will not be held in our service schedule until payment is received.
Tips are not expected, but if a client would like to leave a tip, we ask that they leave cash at the time of service for the pet sitter to pick up.
Bonding and Insurance
We are bonded and insured through Pet Sitters International and the Business Insurers of the Carolinas. You may ask to see proof of our bonding and insurance information at any time, or call our insurance company at 1-800-962-4611, ext.1.
Cancellation Policy
Dog Walking: To cancel a mid-day dog walk call the office before 8:30am on the morning of the walk at the latest. There will be no penalty for cancellations made before 8:30am. Cancellations made after 8:30am will be charged in full for the visit.
Pet Sitting: To cancel pet sitting services give us more than 48 hours notice to receive credit for the full amount for future services. (We offer credits toward future services, not refunds). If less than 48 hours notice is given for service cancellation, your account will be charged 25% of scheduled pet sitting visits, with the remainder becoming a credit towards future services.
Overnights: Cancellations anytime after the initial booking will result in a 50% overnight cancellation fee. If canceled within 48 hours of service, a 100% cancellation fee will be incurred. Remaining balances will be credited towards future services. This is a popular service, and if we are booked to stay overnight at your home, we have probably turned down another client.
Holiday Period Pet Sitting: If less than a week’s notice is given for cancellation of pet sitting services between Thanksgiving and New Years Day, a 50% cancellation fee will be incurred. If less than 48 hours notice for cancellation is given during the holiday period, 100% of services will be charged Remaining balances will be credited towards future services.
Holidays – $5 per visit, $20 per overnight
On the following holidays there is a $5 holiday fee per visit, with a maximum fee of $15 per day: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas, and New Years Eve. 100% of the fee goes directly to your pet sitter. Dog Walking clients must contact us to book walks on these days if they are need.
Special Needs Fees
Oral Medication Fee – $2
Insulin Injections – $3
Booking Requirements
Waggy Tails Pet Sitting + Dog Walking is available 365 days a year, 7 days a week.
Weekday Same Day Booking: $5 extra/visit
Weekend Same Day Booking: $10 extra/visit
Minimum Weekend Booking: After Thursday @ noon – $5 extra/visit
Key Policy
Clients will provide Waggy Tails with two working sets of keys – please check to ensure that they both work. There will be a $10 key cutting fee if only one set of keys is provided. If you decide to ask us to keep your keys on file, they will be kept in a secure, coded location to be used for future services, under our “Ready Key” plan. This allows for booking to be done quickly over the phone or web for future services.
Key Pick-up &Drop-Off Fee – $10
If your keys are not ready for us at the Initial Consultation there will be a $10 charge for the extra visit to pick up your keys. The fee will also apply if you prefer for your keys to be dropped off after completion of services. We never suggest locking keys in the house after the last visit due to unforeseen travel emergencies or delays.
Minimum Pet Sitting Visit Requirements
Cats: at least 1 visit per day; we will not “skip” days
Dogs: at least 2 visits per day, but we recommend 3 visits per full day you are away
Severe Weather
In the event of inclement weather, natural disaster, or national emergency, we will use our best judgment in caring for your pets and home. Service times or lengths of visits may be altered to allow us to accommodate all clients, and to keep your pets safe. In the event of temperature extremes (temperature over 100 F or before 15 F) time outdoors will be limited to 15 minutes to ensure the safety of your pets and our sitters.
Aggression & Uncontrollable Pets
We reserve the right to refuse service or terminate service at any time before or during visits if your pet shows any form of human-aggression towards a pet sitter. In an extreme situation where we can not complete the service as scheduled, your pet will be placed in a boarding kennel for the duration of your time away. If your dog is uncontrollable on-leash or pulls excessively we may require the use of an alternate halter/leader/collar to ensure a safe walk for all involved. We are able to handle moderate dog aggression towards other animals by avoiding the situation, however we reserve the right to refuse service based on your dog’s size, weight, or seriousness of aggression.
Second Consultation
If it has been over 1 year since we last cared for your pets we may require an additional consultation to become re-acquainted with your pets and their routine. There will be a $20 fee for this additional meeting. If an additional consolation is needed because your primary pet sitter is unavailable and you would like to meet with a back-up sitter before services, the meeting is complimentary.
